UACES Facebook Arkansas workforce development certification | skills for working in retail, and tourism |CREATE LIFT
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CREATE LIFT  (Celebrating REtail, Accommodations, Tourism and Entertainment by Leading Innovation through WorkForce Training) is a workforce development certification focused on skills and information for those working in retail, entertainment, accommodations, and/or tourism sectors.

These skills were identified as part of the CREATE BRIDGES (Celebrating REtail, Accommodations, 
Tourism, and Entertainment by Building Rural Innovations and Developing Growth Economies) economic development program in Fulton, Howard, Izard, Little River, Sharp, and Sevier counties. Business owners, managers, and employees were interviewed and surveyed about current skills and desired skills for these four sectors. Once these skills were identified, the CREATE BRIDGES team worked with area educational institutions and workforce development programs to create these five modules. 

The CREATE LIFT certificate takes less than 10 hours to complete. Once completed, participants will receive a certificate that lists the skills and information that has been covered.

CREATE LIFT is currently available in English and Spanish.  

To sign up, follow this link, create a login on UADA's Courses page, and search for CREATE LIFT

Sign Up Here for CREATE LIFT

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Essential Skills

The first of five modules, ESSENTIAL SKILLSwalks you through the difference between hard and soft skills, ethics in the workplace, and how to bring together a team. 

Module 1 requires about 2 hours to complete.

The four videos in this module are presented in English by Kendra Smith, Career Development Specialist with Ozarka College.

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Customer Service

The purpose of the CUSTOMER SERVICE module is to share how to best provide WOW Customer Service, no matter the situation.

Module 2 requires about 1 hour and 21 minutes to complete.

This module is presented by Barbara Lacefield, Chair of Division of Professional Studies at Cossatot Community College of the University of Arkansas. 

Hospitality spelled out in Scrabble tiles


The purpose of the HOSPITALITY module is to share how to best provide the best service in hospitality roles, whether you are working with food directly or greeting guests.

Module 3 requires about 1 hour and 40 minutes to complete.

This module is presented in English by Dr. Amy Queret-Mitchell, Culinary Program Director and Lead Faculty member at Ozarka College. 

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Technology and Marketing

The purpose of the TECHNOLOGY AND MARKETING module is to share ways to take initiative and engage customers through social media, photography, and branding.

Module 4 requires about 2 hours and 15 minutes to complete. 

This module is presented by subject matter experts in southwest Arkansas. Each presentation will also include a short bio of the presenter, along with ways to connect with their businesses. 

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The purpose of the TOURISM module is to demonstrate the uniqueness of your area and help you provide visitors with helpful information to navigate around the area.


Module 5 requires about 30 minutes to complete.