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Arkansas Procurement Technical Assistance centerPhone: 501-671-2390Fax: 501-671-2394Email: email@example.com
by Kim Magee - October 19, 2020
When Arkansas PTAC client Chad Linn received an email from the Federal Service Desk,
he really did not pay much attention and responded as requested. The CFO of Platinum
Roofing, LLC was subsequently charged $300 for a System for Award Management (SAM)
renewal.After giving it some more thought, Linn felt something was not quite right. He checked
into the situation further, and eventually stopped payment on the $300. It was only
after contacting the Attorney General’s office that he was able to get a refund issued.The Federal Service Desk (FSD) mentioned above is a legitimate service. However, there
are also imposter companies posing as the Federal Service Desk. They do a great job
of imitating them when sending their emails and disguising them to look official.Be aware when receiving emails with the topics mentioned below:
The list above is not an exhaustive list but rather some of the more common ones to
watch for in your email inbox.What to be on the lookout for:
Some of the imposter companies go as far as to put the “gov” somewhere in the email
address - just not at the end as legitimate emails do.To resolve any uncertainty you may have, contact the Federal Service Desk.Federal Service Desk Contact InformationWebsite
Hours of Operation: 8am - 8pm (Eastern Time)U.S. Toll Free: 866-606-8220Please read your emails carefully. If you have any doubt about an email you receive,
you can also feel free to forward the email to your counselor at the Arkansas Procurement
Technical Assistance Center (PTAC). They will be happy to look over the email and
help you assess its legitimacy. If you do not yet have an assigned PTAC counselor,